We will endeavor to ship all the products you ordered as soon as possible after you place your order. If you have agreed us to communicate with you via your contact information, you may receive an email when we have sent you products. We will do our best to deliver within the estimated time, but does not guarantee that it will meet the estimated time. Please keep in mind that shipping time may be different depending on your locations.

The time frame of an order delivery is divided into two parts:

Processing Time:1-3 days

Shipping Time: 5-15 days

Order Processing

It typically takes 1 – 3 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Shipping time is calculated starting from the time when your order is dispatched from our warehouse, rather than from the time of order placing. Invalid addresses, customs clearance procedures or other similar reasons, may increase the estimated shipping time. Thanks for your patience.

International Shipping

We offer free international shipping to the following countries:

United States

United Kingdom

France

Italy

Germany

Switzerland

Denmark

Austria

Sweden

Japan

South Korea

Singapore

Estonia

Australia

Canada

Spain

New Zealand

Saudi Arabia

United Arab Emirates

Bahrain

Kuwait

Oman

Qatar

Order Tracking

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Business Days & Holidays

All orders process and ship Monday – Friday, excluding holidays. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Other Questions

If you have other questions relating to shipping, please contact our customer service team at hello@silverygood.com